| Service |
| Remote monitoring & automatic email alerts(Alerts 7 x 24 x 365 to include: Server stability, performance monitoring, update problems, Backup Exec completion, disk utilization and log alerts) |
| Backup services(7 x 24 x 365 Monitoring error codes produced by Symantec Backup Exec and its installed agents) |
| Virus protection services- monitoring codes produced by Symantec Endpoint Protection |
| Client notification of critical server alerts |
| Executive summary monthly report |
| Real time network asset tracking |
| Manage and order license updates& warranty parts |
| Detailed Account Briefings |
| Technical Consultations |
| Dedicated technical account manager |
| Help desk support |
| Remediation of Critical Alerts by Technician |
| Intelligent patch management for servers |
| Re-installation of software(same title & release) |
| Installation of new hardware for existing employees |
| Software patches |
| Replacing and/or removing users |
| Adding users |
| Network documentation |
| On-site engineering support |
| Hardware maintenance services(for equipment under manufacturer�s warranty) |
| Windows mobile device, iPhoneand Blackberry support |
| Email services(Exchange or third party support) |
| Vendor management |
| Disaster Recovery Services for labor to rebuild network |
| Backup Services |
| Correct problems with backup software |
| Bi-monthly manual review of backupsto include testing partial restore of data |
| Restore available data from backup devices in the event of a disaster |
| Recovery of lost files |
| Recovery of individual emails |
| Recovery of individual SQL transactions |
| Recovery of individual users |
| Daily Manual Backup Review |
| Virus Protection Services |
| Correct problems with anti-virus software |
| Bi-monthly manual reviewof anti-virus software |
| Restore systems to virus free stateupon infestation of viruses |
| Desktop Maintenance Services |
| Monthly: Install MS updates and patches |
| Monthly: Review for MS security patches |
| Daily: Audit scan to identify installed software |
| Daily: Secondary anti-virus scan |
| Daily: Scan and remove spyware |
| Daily: Run disk defragmentation and defragment disk if required |
| Daily: Clean temporary files from disk drives |
| Fast and easy remote connectivity for remote diagnostics and repair. |
| Services |
| Unlimited Remote Help Desk for End Users |
| Monthly intelligent patch management for servers |
| Monthly server maintenance checklist(To include: server maint. checklist, review of backups, review of anti-virus, and partial test restore) |
| Asset reporting |
| Images for key computer users |
| Spam filtering |
| Off-site disk changes and vaulting (weekly) |
| Night & Weekend Business Critical Support |